Middleby UK Customer Resolution Coordinator
Make sure to apply with all the requested information, as laid out in the job overview below.
About Us
Middleby UK, based in Wigan, is the UK subsidiary of the US-based Middleby Corporation, a global leader in commercial and residential kitchen equipment. We import and supply innovative, energy-efficient equipment manufactured by Middleby brands worldwide, serving restaurants, hotels, cafes, and national chains across the UK. Our cutting-edge products are showcased at the Middleby Innovation Kitchen, where chefs and industry professionals experience live demos and explore the latest culinary technology.
About The Role
We have an exciting opportunity for a Customer Resolution Coordinator to join the team at Middleby UK!
The main focus of the role is to be the key point of contact for day-to-day order issues for our internal sales teams. This will involve complaint management, organisation of complex sales orders requiring cross-department involvement, or general issue resolution. To provide overflow cover and support for purchasing and service teams. To provide a route for progression to BDM development.
This is a full-time role, working Monday to Thursday, 9:00am to 5:00pm and Friday, 9:00am to 4:30pm.
Key Accountabilities
Assist Customer Experience Team Leader, Head of Customer Excellence and other Department Heads with complaint co-ordination and resolution
Act as the key point of escalation for our field-based sales team to provide coordination of issues and complaint resolution
Tracking of Customer Complaints, resolution of complaints and collation of complaints for the attention of the Middleby Head of Customer Excellence and Middleby Directors
To be cross-trained on the duties of the purchasing and service departments with a view to providing cover when requested
Carry out any other administrative duties as may reasonably be requested of the role
Manage GRNs process
Knowledge and Skills
Strong communication skills, both written and verbal
Ability to communicate with multiple departments to coordinate a resolution
An appreciation of Middleby products (desirable)
Understanding of key stock ordering and warehouse logistics
Computer literate with multitasking of several systems essential
Experience working in a customer service or complaints management environment would be advantageous
Meticulous administrative skills
Has strong communication skills, both written and verbal
A desire for customer satisfaction with the ability to go above and beyond for the customer
Enjoys taking ownership of a problem and thinking out of the box to provide a resolution
Enjoy working as part of a team or from their own initiative
Can multitask between data analysis, call handling and complaint resolution duties
Thrives working in a fast-paced sales-driven environment
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