Lead UCD Designer
Division – Data, Technology & Innovation
Department – Digital Delivery Hub
Salary - National (Edinburgh and Leeds) ranging from £72,100 to £87,100 and London £79,300 to £95,800 per annum (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.
What will you be doing?
You will join the User Centred Design (UCD) Centre of Excellence leadership team within the Digital Delivery Hub (DDH). You will provide UCD leadership to the Regulatory Case Management Service (RCMS) team, ensuring user needs are central to design and development in line with UCD Centre of Excellence standards. RCMS, built on Salesforce and used across the FCA, Bank of England and Payment Systems Regulator, supports 3,000 users and manages around 750,000 cases annually. It underpins key regulatory functions like Authorisations, Supervision and Enforcement.
You will have strong UCD management and service design experience, excellent stakeholder and communication skills and a track record of delivering innovative, user-centred solutions. Knowledge of Salesforce and design systems is advantageous. The role reports to the UCD Centre of Excellence Lead and collaborates closely with senior stakeholders.
1. Steer UCD initiatives, managing colleagues to ensure consistent design and adherence to standards
2. Help the UCD leadership team deliver UCD maturity across the FCA and within RCMS, contributing to strategic change
3. Support multidisciplinary teams in designing user-centred digital products and services that meet internal user needs
4. Promote service-thinking among non-UCD colleagues and senior stakeholders, helping them identify and improve user experiences
5. Review service failures to design improvements, create journey maps, service blueprints and support UCD professional development across the FCA
What will you get from the role?
6. Opportunity to help shape the development of user centred design practice across the FCA
7. Opportunity to shape the future of our Regulatory Case Management service, supporting delivery of an integrated regulatory model and driving real improvements in user experience
8. Opportunity to develop a deep understanding of how the FCA operates and contribute to the FCA’s vital role in protecting the integrity of the UK financial system and minimising harm to consumers of financial services
9. A blend of profession leadership and practical application of your expertise
10. Opportunity to work in a collaborative, learning environment with a team of talented and motivated colleagues. Being part of a growing UCD Community of Practice across a range of FCA programmes
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)
Minimum
11. Experience as a Service Designer or senior UCD roles
12. Experience in UCD ideally within financial services, government, regulatory bodies, technology or consultancy
13. Experience working in agile, multidisciplinary teams
Essential
14. UCD/service design leadership skills with the ability to support diverse teams and influence stakeholders
15. Able to design and implement strategies aligned with FCA aims and UCD standards set by the central UCD team
16. Able to navigate complex organisations and leverage insights to deliver effective services
17. Experience of coaching or mentoring colleagues, sharing best practice and supporting UCD maturity through improved ways of working
18. Proficient in prototyping methods and integrating data, user insights, design thinking and agile practices to promote continuous improvement
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA
19. 28 days holiday per year plus bank holidays
20. Hybrid working (work from home up to 60% of your time)
21. Private healthcare with Bupa
22. A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
23. Life assurance of eight times your basic salary
24. Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
25. This role is graded as Technical Specialist - Regulatory
26. Advert Closing Date: Midnight 24 July (please apply by 23 July)
27. CV Review/Shortlist: 24 & 25 July
28. Screening Interview (30 mins): 31 July & 01 August
29. Competency & Case Study Interview (75 mins): w/c 11 August
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact:
Recruiter – k
Applications must be submitted through our online portal. Applications sent via email will not be accepted.