Compliance Operations Executive - FCA-Regulated Funeral Plan Provider
Location: Remote (UK)
Reporting to: Head of Risk & Compliance
Salary: £35,000–£38,000 per annum, full-time
Role Purpose
The Compliance Operations Executive will support the Head of Risk & Compliance in ensuring the business meets its obligations as an FCA-authorised funeral plan provider. The role combines hands-on compliance and risk operations with a focus on streamlining, automating, and improving compliance and risk processes, leveraging AI, workflow systems, and CRM tools to enhance efficiency, accuracy, and controls.
The Compliance Executive will act as a key bridge between compliance and the business, supporting new customer journeys, products, and services, while providing essential operational compliance oversight and assisting the Head of Risk & Compliance with Board and Committee reporting.
Key Responsibilities
Compliance & Risk Operations
Support the Head of Risk & Compliance and Compliance Executive with BAU compliance tasks including:
* Quality assurance (QA) checks and testing of customer outcomes to ensure products, services, and communications meet FCA expectations, including Consumer Duty and Treating Customers Fairly (TCF).
* Maintaining and delivering the compliance monitoring programme, including risk assessments, reporting, and breach/incident management.
* Monitoring and reviewing customer-facing materials to ensure regulatory compliance.
* Maintaining and updating compliance registers, policies, procedures, and training materials.
* Support complaints handling, ensuring issues are promptly and effectively investigated and resolved.
Process Improvement & Automation
* Identify opportunities to streamline and improve compliance and risk processes, reducing manual effort wherever possible.
* Implement workflow automation, AI, and other technology-enabled solutions to improve monitoring, reporting, and operational efficiency.
* Evaluate existing operational processes and controls, recommending practical enhancements to improve effectiveness.
* Oversight of the third party supplier framework through improved systems and automation.
Business Integration & Advisory
* Act as a primary compliance contact for business teams, ensuring regulatory requirements are embedded into new customer journeys, products, and initiatives.
* Support change management and project delivery, maintaining flexibility in a fast-paced, scaling business environment.
* Provide clear, practical guidance to business teams on compliance and risk matters.
* Support the Head of Risk & Compliance with Board and committee reporting.
Culture & Governance
* Promote a culture of compliance, risk awareness, and continuous improvement across the business.
* Challenge inefficiencies constructively and provide pragmatic, commercially-aware solutions.
* Support the embedding of governance standards and risk-aware decision-making across operations.
Knowledge, Skills & Experience
Essential:
* Proven working knowledge of compliance, risk, or governance operations in a UK FCA authorised business. Previous experience in funeral plans, insurance, lending, or retail finance essential.
* Experience in fast-paced, scaling business environments, able to cope with changing priorities.
* Experience with systems, workflow / CRM tools, and project management.
* Strong organisational and time-management skills, with ability to manage multiple priorities and deadlines.
* Excellent written and verbal communication skills.
* Proactive, self-motivated, commercially aware, and pragmatic, with ability to challenge inefficiencies constructively.
* Attention to detail, analytical mindset, and ability to handle data confidently.
* FCA regulatory awareness, particularly Consumer Duty and TCF.
Highly desirable:
* Experience using automation/AI in compliance operations.
* Exposure to compliance monitoring frameworks, risk management practices, or governance reporting.
Aura’s Mission
To create a society where planning for death is embraced as part of life. We tackle fear, uncertainty, and complexity surrounding death with connection, compassion, and innovation.
Company Benefits
* Life: Fully remote, with occasional meetups in London/South of England.
* Leisure: Unlimited holiday and flexible, trust-based culture.
* Purpose: Make a meaningful difference helping people through life’s hardest times.
* Growth: Support for personal and career development.
* Wellness: Free wellbeing apps, private medical insurance, and 24/7 support line.
* Travel: Work from a country of your choice for one month each year.
* Challenge: Join a driven team tackling ambitious projects.
Aura Values
* Courageous Ambition: Taking on the taboo of death, together.
* Connecting Humans: Building compassion, community, and connection.
* Empowerment & Growth: Learning, growing, and supporting each other.
* Our Family: Honesty, support, humour, and respect at the heart of all we do.
* Humans Before Profits: People first, always.
* Death Positivity & Inclusivity: Open, honest, and inclusive conversations about life and death.
* Our Mentality: Embracing death to embrace life, living fully in every moment.