Overview
Senior Customer Service Advisor at University of East Anglia — Norwich, England, United Kingdom
Full-time, indefinite appointment. Salary on appointment will be £27,315 per annum with an annual increment up to £27,869 per annum.
2 days ago Be among the first 25 applicants.
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
Key responsibilities
* Lead and supervise a team of Customer Service Advisors to ensure the efficient and effective operation of the reception.
* Make bookings, sell activities and memberships, and respond to customer enquiries across the full week on a rota basis.
Qualifications and experience
* GCSEs at Grade C / 4 or above in English and Mathematics, or NVQ Level 2 in Customer Service (or an equivalent level of qualification).
* Proven track record of providing outstanding customer service in a busy customer-facing environment.
About the role
This is an exciting opportunity to be part of a professional and friendly team at the UEA Sportspark and make a real difference to our customer experience.
This full-time post is available immediately on an indefinite basis.
Benefits
Further information on our benefits package, including 28 days annual leave inclusive of Bank Holidays, can be found on our benefits page.
Additional information
Department: Sport and Commercial Services Division — UEA Sportspark
Location: Norwich, England, United Kingdom
Reference: SP596
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