About US
Your Endless Travel
A growing, ATOL-protected travel company specialising in medium to long-haul, multi-centre itineraries delivered with a highly personalised service. We combine a retail presence with a thriving homeworker network and head office support.
BBQ Travel Club
A niche, experiential travel brand built around open-fire cooking, culinary festivals and community-led travel experiences across the world. We create unforgettable hosted tours for passionate food lovers.
This role supports both brands (approx. 70% tailormade / 30% group travel).
Location & Working Pattern
* Hybrid role – 3 days per week in Hereford office
* Option to work from Ludlow office 1 day per week / fortnight
* First 3 months full-time office-based (training & probation)
* Potential for UK-wide remote flexibility after probation
* Standard hours: Monday–Friday 9:00–17:00
* Occasional evenings/weekends during tours or events (TOIL provided)
Ideal Candidate:
You are highly organised, detail-driven and confident in managing bookings independently. You understand supplier processes, payments and documentation requirements, and can spot errors before they become problems. This role suits someone ready to step into a growing company with more ownership and variety.
Core Responsibilities
* Managing all operational elements of bookings from confirmation to final documentation
* Processing supplier invoices and loading to PTS (Protected Trust Services) accurately and on time
* Booking and managing reservations via eTrip Agency and suppliers
* Maintaining booking accuracy in HubSpot CRM and Travelgenix
* Liaising confidently with clients and suppliers
* Monitoring supplier performance and ensuring minimum standards are upheld
* Supporting crisis management when required (schedule changes, supplier issues, disruptions)
* Assisting with contracting new suppliers and updating existing product where needed
* Ensuring ATOL compliance and documentation accuracy
* Supporting delivery of group tours and hosted departures
Systems used:
* HubSpot CRM
* Travelgenix (website & mid-office)
* eTrip Agency reservation system
* PTS payment platform
* Microsoft Business Suite
Experience Required:
* Minimum 4 years' travel operations experience
* Previous management or supervisory experience essential
* Strong supplier negotiation and commercial awareness
* Proven experience handling complex or high-value itineraries
* Taking ownership of operational standards across both brands
* Supporting development of internal processes and efficiencies
* Leading supplier negotiations and contracting discussions
* Preparing the groundwork for future team growth
* Supporting strategic operational planning with Directors
What We're Looking For
* Exceptional attention to detail
* Strong commercial awareness
* Supplier negotiation confidence
* Calm crisis-handling ability
* Client-facing confidence
* Positive, personable, team-focused attitude
* Passion for travel and experiential journeys
What We Offer
* Hybrid working structure
* Pension scheme
* Educational trips
* Staff travel opportunities
* Clear progression pathway
* Opportunity to work overseas for extended periods (subject to tenure and performance)
* Involvement in unique culinary and experiential travel projects
* Direct access to Directors and real influence within a growing company
Why Join Us?
This is not a corporate operations role buried in a large structure.
You will:
* Work closely with the Directors
* Have genuine input into processes and growth
* Support unique global group tours
* Be part of a fast-growing, entrepreneurial travel business
* Help shape the operational future of two expanding brands
Job Types: Full-time, Part-time, Permanent
Pay: £27,500.00-£30,000.00 per year
Benefits:
* Company pension
* Employee discount
* Flexitime
Application question(s):
* Please highlight what travel CRM and Reservations Systems you have worked with in the past?
Experience:
* travel / tour operator: 2 years (required)
Location:
* Hereford HR4 9AR (preferred)
Work Location: Hybrid remote in Hereford HR4 9AR