B's Garage has been serving the community since 1925, a well-established, the go to, for all vehicle MOT, Servicing and Repairs. Being the only Garage in the area that cater for all 2, 3 & 4 wheeled vehicles, we have customers come far and wide.
**Overview:**
We are currently seeking a Service Advisor to join our team in providing exceptional customer service and mechanical advice. The successful candidate will play a crucial role in assisting customers with their vehicle servicing needs.
**Duties:**
* Greet customers and assist them with scheduling service appointments
* Provide detailed explanations of recommended services and repairs
* Handle cash transactions and maintain accurate records
* Utilise mechanical knowledge to assess vehicle issues and provide solutions
* Upsell additional services or products to meet customer needs
* Liaise with the workshop to ensure timely completion of services
* Maintain a clean and organised service reception area
**Qualifications:**
* Previous experience in a customer service role, preferably within the automotive industry
* Strong cash handling skills and attention to detail
* Mechanical knowledge to understand vehicle servicing requirements
* Excellent communication skills with the ability to explain technical information clearly
* Proven track record of upselling products or services to customers
Joining our team as a Service Advisor offers the opportunity to work in a dynamic environment where your skills in customer service, mechanical knowledge, and upselling will be valued.
Job Types: Full-time, Part-time
Pay: £14,000.00-£32,000.00 per year
Expected hours: 27.5 – 42.5 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Ability to commute/relocate:
* Southampton SO45 1BE: reliably commute or plan to relocate before starting work (preferred)
Experience:
* service advisor: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person