Your new role Receive and Log Incidents: Handle incoming calls, emails, and other enquiries from end users. Categorise and Prioritise: Classify incidents based on impact and urgency. Troubleshoot: Use technical knowledge to diagnose and resolve issues. Escalate: Refer complex or unresolved cases to higher-level support. Update Tickets: Maintain detailed records of incident progress. What you'll need to succeed Ability to communicate in the medium of Welsh Basic understanding of helpdesks, platforms and underlying technologies. Excellent customer service skills Think critically and creatively to find solutions. What you'll get in return £17.01 per hour 12 week temporary role with possible extension Hybrid working DBS check is covered by agency. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)...