Job Description
If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact. You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstanding service every day.
This role offers the chance to combine hands-on leadership with coaching and strategy—perfect for someone who enjoys rolling up their sleeves while also influencing team performance at a higher level.
Monday - Friday 9am – 5.30pm
Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4)
Onsite - Northampton
What You’ll Be Doing
* Leading, motivating, and developing a team across customer service and sales activities
* Creating a positive, high-performance culture where people feel supported and empowered
* Coaching team members through regular feedback, 1:1s, and on-the-job guidance
* Monitoring performance and using data to identify trends and opportunities for improvement
* Managing day-to-day operations, including workload planning and team organisation
* Stepping in to support the team during busy periods or complex customer interactions
What We’re Looking For
You don’t need industry-specific experience to succeed here—what matters most is your ability to lead, inspire, and bring out the best in others.
We’re looking for someone who is:
* An experienced team leader in a customer service or sales environment
* A confident communicator who can engage and motivate different personalities
* Organised and adaptable, with the ability to juggle priorities
* Passionate about coaching and developing people
* Comfortable working with performance data and targets
* Empathetic and patient, especially when supporting customers with different needs
What You’ll Get in Return
* Competitive salary: £30,000 – £38,000 (depending on experience)
* Quarterly bonus scheme (approx. 10% OTE)
* 25 days holiday + bank holidays, increasing with service
* An extra day off to celebrate your birthday
* Full training and ongoing development opportunities
* A supportive team environment where your contribution is recognised