Service Advisor benefits package at Portsmouth Audi
* Annual bonus potential of £9,600
* 25 days annual leave + Bank Holidays.
* Company pension scheme
* Employee referral programme
* Working Pattern and applicable rotas
* Manufacturer training
Hours
Monday-Friday 8.00am-6.00pm
1 in 3 Saturdays 8.00am-12.30pm (paid as overtime)
Job Purpose
The role of the Service Advisor is to:
* Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
* Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
* Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
* Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
Key Responsibilities
* Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
* Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
* Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
* Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
* Confidently establish an understanding agreement with the customer of the work to be carried out.
* Accurately maintain the service department loading system in line with workshop capacity.
* Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
* Understand and adhere to manufacturer service requirements.
* Maintain safe working practices and abide high standards of the business.
* Take on additional responsibilities as required by the business.
Skills & Requirements
* Ability to excel in a team-based environment and achieve common goals.
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