The role We're seeking a driven Business Engagement Lead to oversee a broad portfolio of initiatives across the business. As the key link between technology and customers, you'll ensure delivery aligns with business goals and customer needs. This is an exciting role in which you'll work with a skilled, cross-functional team to drive innovation, continuous improvement, and meaningful impact. Through strong communication and stakeholder management, you'll champion the customer voice in technology, ensuring their needs are understood and met. The role is hybrid with a minimum of 2 days in the office. Please note this is a Fixed Term Contract until 31/08/2026 What you'll need Excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences while highlighting their relevance to business targets Ability to understand and advocate for the customer, both colleague and end-user Confidence to challenge requirements and highlight possible implications Analytical and problem-solving mindset with the ability to troubleshoot user issues effectively to minimize disruptions Knowledge of technology-business alignment, user engagement, system adoption, and exceptional service delivery Ability to run business workshops and elicit technology demand In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 25th June 2026 Please note we hold the right to close this vacancy early based on application volume. Applying for roles with us We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI). About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI). What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.