The following are the core responsibilities of the Practice Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Responsibility of opening/closing the practice and turning off/on security alarms to ensure the practice is ready to welcome patients and safely secure at night b. Using Word, Excel, Outlook, SystmOne, eRS, Cinapsis, C the Signs, UniView and PACS to facilitate the smooth operation of the practice through efficient and effective administrative support c.
Monitoring multiple email inboxes and postal mail to ensure appropriate action taken for incoming correspondence d. Checking practice website portal daily for new patient registration forms, change of contact details and complaints e. Registering of new and temporary patients f.Granting online access to patients, maintaining good working knowledge of the NHS app, SystmOnline and digital procedures including electronic record access and third-party consent whilst ensuring GDPR guidance is followed g. Booking appointments and dealing with queries from patients, secondary care services and external organisations h.
Signposting patients to services where appropriate i. Dealing with tasks received from GPs and other healthcare professionals, ensuring all urgent and routine within 24 hours tasks are completed in a timely manner j. Processing referrals and checking the eRS worklist data k. Logging and dealing with requests for reports, letters and copies of medical records from patients and external organisations l.
Taking payments for private letters, reports and medicals m. Issuing repeat prescriptions, processing medication requests and liaising with the in-house pharmacy team where appropriate n. Liaising with local pharmacies o. Receiving medication from hospital couriers and contacting patients to arrange collection p.
Organising urgent patient ambulances requested by the clinical team q. Ensuring mandatory training is competed in a timely manner