Overview
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Responsibilities
* Provide friendly and approachable service to customers
* Be a reliable team player
* Communicate effectively with customers and colleagues
* Maintain a positive attitude and high standards of presentation
* Engage with customers and be self-motivated
* Be willing to learn, adapt, and develop
* Maintain basic numeracy, literacy, and IT skills
Working pattern
Working Day Shift start/end time: Thursday 2pm - 6pm. Our working patterns are non-contractual and may be subject to change.
Benefits and rewards
* Competitive rates of pay
* 20% discount in our food stores, along with other discounts across our family of businesses
* 22 days holiday (plus bank holiday entitlement) which increases with service
* 5% employer pension contribution
* Death in service benefit
* Enhanced family leave and pay arrangements
* Opportunities to grow with award-winning training and apprenticeship programmes
* Great discounts, deals, and cashback across over 900 high street and online retailers
* Financial wellbeing support, including Wagestream
* Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
* Employee Recognition Scheme
* Long Service Awards
* Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
* Employee Assistance Programme
* Flexible shift patterns to support balance with commitments where possible
* Enhanced on statutory terms, subject to service criteria
#J-18808-Ljbffr