As Neighbourhood Services Officer, you'll play a core role in delivering exceptional housing management services fostering positive relationships with our customers. This role offers an opportunity to contribute to the overall well-being of our residents while ensuring that our housing services are efficient, responsive, and tailored to meet evolving needs.
This role will encompass proactive management of social housing tenancies and neighbourhoods. Your role involves actively engaging with customers, delivering housing management and tenancy services, including support, addressing tenancy breaches, neighbourhood disputes and management. Promoting a culture of customer care, you'll deliver responsive, high quality solutions that will give you and our customers a sense of belonging and pride.
Leadership
1. Establishing, developing, and maintaining positive and effective and constructive working relationships with colleagues across all teams, with a laser focus on getting it right first time for customer; working together as one
2. Supporting a positive complaints culture, listening to customer feedback, ensuring ideas for service improvement are shared and learning from complaints is embedded
3. Developing own capability through continual personal and professional development that will assist in improving own performance in the role, ensuring all core and mandatory training is ...