Customer Service Advisor – Travel Claims Salary: £25,000 - £ 29,562 per annum DOE Location: Christchurch / Hybrid Options Available after Probation Hours: Monday – Friday, Shifts between 8.00am – 6.15pm (plus 1 in 6 Saturdays with day off in week) Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Main Responsibilities: * Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. * Empathise with customers, understand their needs, and guide them through the claims process. * Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations. * Identify potential fraudulent claims and work to recover funds from other insurers. * Handle customer complaints and disputes, striving for amicable resolutions. * Prioritise tasks, meet deadlines, and maintain accurate records. * Work closely with other teams to ensure seamless customer experiences. * Uphold regulatory requirements and company policies. Skills/Experience Required: * Previous insurance, customer service or telephony experience is desirable. * A genuine desire to help people and a commitment to delivering exceptional service. * The ability to communicate clearly and effectively, both verbally and in writing. * A proactive approach to problem-solving and a talent for finding solutions. * The ability to manage multiple tasks and prioritise effectively. * Proficiency in computer systems and relevant software. In return for your hard work and commitment, our client offers fantastic benefits, including: * Enjoy hybrid working after your probation period. * Benefit from opportunities for continuous learning, development, and career advancement. * Take advantage of the free Health Cash Plan. * Enjoy a generous high-street rewards scheme. * Benefit from free travel insurance (subject to eligibility criteria). * Save money on home and motor insurance with exclusive discounts. To find out more about this exciting opportunity, APPLY TODAY