Role: Senior Hire Desk Manager
Location: Newcastle
Salary: £55,000 - £65,000 basic + bonus + pension
Company Overview
The company provide top-tier Site Equipment and Plant Hire solutions across the United Kingdom. With a commitment to quality and customer satisfaction, we serve a diverse range of industries, ensuring reliability and efficiency in every project.
Role Overview
As the Senior Hire Desk Manager, you will spearhead our hire desk operations, focusing on enhancing customer experience and driving business growth. Your leadership will be pivotal in motivating and developing our sales team, ensuring they deliver exceptional service and exceed client expectations.
Key Responsibilities
* Lead and inspire a hire desk sales team to achieve targets and KPIs.
* Develop and implement strategies to optimize customer service processes and enhance client satisfaction.
* Foster a culture of continuous improvement, driving efficiency and excellence in service delivery.
* Collaborate with cross-functional teams to streamline operations and support business development initiatives.
* Monitor market trends and customer feedback to identify opportunities for service enhancement and innovation.
Requirements
* Proven experience in a managerial role within sales or customer service, ideally in the Plant Hire or related industry.
* Strong leadership skills with a track record of building and motivating high-performing teams.
* Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
* Strategic thinker with a results-oriented mindset and a passion for delivering outstanding customer service.
If you are ready to take on this exciting challenge and drive service excellence, please apply with an updated copy of your CV.