Senior Customer Success Specialist
At VisionTrack, we help organisations unlock real-world value from video telematics and connected vehicle technology. We're now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success.
This is a senior, visible role where you'll act as a trusted advisor to customer leaders, drive adoption at scale, and turn successful partnerships into lasting advocacy.
What you'll be doing
1. Owning the end-to-end success of a portfolio of enterprise customers, from onboarding through to renewal and expansion influence
2. Leading complex onboarding and implementation programmes, ensuring executive alignment and smooth deployment
3. Designing and delivering high-impact training (onsite, virtual, and train-the-trainer) to drive adoption across multiple sites and regions
4. Partnering with senior stakeholders to embed solutions into their operations and ways of working
5. Running strategic success planning and QBRs, clearly demonstrating ROI and business value
6. Acting as the voice of the customer internally, influencing product, support and operational improvements
7. Tracking and reporting on success m...