An exciting opportunity has arisen for a Service Manager to join the busy Aftersales Department based at our Lloyd Land Rover site in Kelso.
Relocating? We're here to support you. Our relocation package can include assistance with moving expenses, travel arrangements, and housing support. Helping you settle in smoothly and start strong.
Salary: Basic salary with OTE £64,000
Hours: 08:00 - 17:30, Monday - Friday
Company Car: Access to the Lloyd Group Car Scheme
Role responsibilities:
* Team Management: Recruit, develop, and lead a team of service advisors and technicians, motivating them to perform efficiently and adhere to safety and quality standards.
* Customer Satisfaction: Build strong customer relationships, manage customer inquiries and complaints, and ensure service work meets customer expectations to encourage repeat business.
* Operational Efficiency: Oversee the day-to-day smooth running of the service department, ensuring service and repair work is completed on time and within manufacturer policies.
* Profitability & Sales: Maximize departmental performance by managing the sale of labour, parts, and accessories, and meeting sales targets and business plans.
* Process & Compliance: Develop and implement service procedures and policies, maintain accurate service records, and ensure full compliance with safety standards, legislation and Brand Partner Warranty requirements.
The successful candidate must have the following skills / attributes:
* Leadership & People Management: Strong ability to motivate, support, and develop a team.
* Customer Service: Exceptional skills in building relationships and resolving customer issues.
* Technical Knowledge: A solid understanding of vehicles and the service and repair process.
* Business Acumen: Ability to manage budgets, deliver on objectives, and drive departmental profitability.
* Communication: Clear and effective communication with staff, customers, and management.
* Problem-Solving: A proactive, solution-focused approach to handling daily challenges.
Why Join Us?
This role also offers the opportunity to work in the wonderful historic town of Kelso, located in the beautiful Scottish Borders. Families can enjoy excellent and varied retail outlets, newly built modern schools, and exceptional sporting facilities. Relocation expenses are available for the right candidate, please enquire regarding this.
Company Benefits:
* 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
* Healthcare cash plan.
* Employee vehicle-discount schemes.
* Highstreet discounts.
* Cycle to work scheme.
* Eyecare vouchers.
* Free flu jabs.
* Pension scheme.
* Life Cover.
* Internal and manufacturer training.
* Staff referral scheme.
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