Customer Service Executive – Harrogate - £30k - £40k + excellent benefits
Our client is a well-established company based near Harrogate; due to continued growth and expansion they are looking for a Customer Service Executive to join their team.
As a Customer Service Executive deliver excellent all-round customer service by processing orders, handling enquiries, liaising with internal teams, proactively updating customers, and contributing to a fast-paced, hands-on customer service environment
Key Responsibilities:
* Respond promptly and professionally to customer enquiries via phone and email.
* Process customer orders accurately, including checking stock availability.
* Liaise with Purchasing to confirm lead times, resolve stock issues, and identify alternative products.
* Update customers proactively regarding delivery times, substitutions, delays, and order progress.
* Coordinate with Warehouse/Despatch to ensure orders meet delivery expectations and SLA commitments.
* Handle returns and general customer support tasks from start to finish.
* Support a small, hands-on team with a wide range of customer service and administrative tasks.
* Maintain urgency and a fast work pace with the core goal of improving customer experience.
* Work proactively to reduce lead times and eliminate back orders.
* Optimise OTIF (On Time In Full) performance across all customer orders.
* Supervise remote customer service assistants to ensure consistency and high service standards.
Skills & Attributes:
* Experience in a busy, multi-tasking customer service role.
* Strong communicator with a professional, friendly manner, enjoys using the phone
* Organised, accurate, and able to manage several tasks simultaneously.
* Proactive problem-solver with a positive, can-do attitude.
* Comfortable supporting a small, collaborative team environment.
Keywords – Customer Service, Customer Service Executive, Customer Services, sales orders, customer experience, customer service assistant, stock, CX, On Time In Full, OTIF, enquiries, customers, orders, communications, returns, pricing queries, product alternatives, sales orders, Harrogate