About us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life. About the role The Project Manager plays a key role in delivering SFG20’s transformation agenda while ensuring the reliability and effectiveness of our day-to-day IT operations. By leading projects that improve systems, processes, and ways of working - and by providing strong operational leadership - this role ensures our technology platforms remain stable, responsive, and aligned with business needs. This enables SFG20 to scale, innovate, and continue setting the standard for safer, better-maintained buildings. Key Responsibilities: Project & Programme Delivery Lead and deliver a portfolio of IT, business systems, and process improvement projects from initiation through to completion Define project scope, objectives, success measures, and delivery plans Manage project timelines, dependencies, risks, and budgets Ensure projects are delivered on time, within scope, and aligned to business priorities Stakeholder Management Work closely with senior stakeholders, including the Director of Transformation and functional leaders Translate business needs into clear project plans and measurable outcomes Facilitate workshops, steering groups, and project updates Manage third-party suppliers and implementation partners where required Business Transformation & Improvement Support the delivery of SFG20’s transformation roadmap Identify opportunities to improve systems, processes, and ways of working Drive adoption and change, ensuring solutions deliver tangible business benefits Contribute to the continuous improvement of project management standards, governance, and ways of working Governance & Reporting Maintain clear and accurate project documentation and reporting Provide regular updates on progress, risks, issues, and dependencies to leadership Ensure appropriate governance is followed without adding unnecessary bureaucracy IT Operations & Service Leadership Provide leadership and direction to the IT Operations / Helpdesk function to ensure effective day-to-day support for the organisation Oversee incident, request, and problem management to ensure timely resolution and a positive user experience Ensure appropriate processes, documentation, and service standards are in place and continuously improved Act as an escalation point for complex or high-impact IT issues Work closely with IT colleagues to prioritise work, improve capability, and embed best practice across IT operations Essential experience Proven experience delivering IT, systems, or business transformation projects Strong stakeholder management and communication skills, with the ability to lead and influence technical teams Experience leading, mentoring, or coordinating IT Operations or Helpdesk teams in a project or operational context Experience managing multiple projects concurrently Solid understanding of project delivery methodologies (Agile, Waterfall, or hybrid) Comfortable working remotely with distributed teams A continuous improvement mindset with a pragmatic, delivery-focused approach Experience working in a small to mid-sized SaaS or technology-led business Experience with SaaS platforms, business systems (e.g. CRM, finance, HR, data platforms) or digital products Exposure to scaling organisations or transformation programmes Experience managing third-party vendors or systems integrators Desirable Project management qualifications (e.g. PRINCE2, AgilePM, PMP) Awareness of IT governance, security, and compliance considerations Experience implementing or improving helpdesk tools or ticketing systems Additional Information All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Our Benefits: 26 days holiday Bank holidays buy up to 5 days Private Medical insurance with BUPA Remote/Hybrid first policy Employee Assistance programme with WeCare Enhanced Family Friendly Benefits ️♂️ Gym Discounts and more! Equal opportunities for everyone Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work! We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.