Clinical Leadership and Service Delivery:
* Lead and coordinate the daily clinical operations of your department, ensuring appropriate skill mix, safe staffing levels, and effective patient care.
* Supervise and support nursing staff, allocating duties based on patient need, competency, and development goals.
* Actively manage rotas, annual leave, and study leave to maintain service continuity.
* Work alongside the DOCS/CSM to support strategic service development, ensuring efficient delivery of care and positive patient outcomes.
2. Quality, Safety and Governance:
* Ensure compliance with all relevant legislation, professional standards, and regulatory requirements (e.g., CQC, HIS, HIW).
* Maintain professional standards in accordance with the NMC Code and clinical best practice guidelines.
* Undertake and support departmental risk assessments, clinical audits, and the risk self-assessment cycle.
* Investigate incidents and lead on Root Cause Analysis (RCA) where required, taking remedial actions and ensuring learning is shared.
* Ensure full compliance with infection prevention, safeguarding, health and safety, manual handling, and information governance policies.
3. Staff Development and Clinical Supervision:
* Provide visible leadership, support, and clinical supervision for all nursing staff.
* Mentor junior nurses and students, and contribute to the induction, training, and professional development of staff.
* Ensure completion of mandatory training and role-specific competencies for yourself and your team.
* Participate in hospital on-call and resuscitation team rotas as required.
4. Business Management and Resource Planning:
* Work with leadership to manage departmental budgets, ensuring cost-effective staffing and use of resources.
* Oversee the deployment of agency and bank staff, ensuring clinical safety and financial control.
* Contribute to business planning, workforce planning, and departmental strategy to support sustainability and growth.
* Manage and maintain professional relationships with third-party providers where relevant.
5. Patient Experience and Customer Service:
* Act as a patient advocate, supporting patient-centred care and addressing concerns or complaints swiftly and effectively.
* Instil a culture of customer service throughout the department, using patient feedback and complaint data to drive improvement.
* Maintain positive communication with GPs, consultants, patients, and their families to support a seamless care journey.
6. Team Engagement and Hospital-Wide Collaboration:
* Foster high levels of staff engagement by providing clear direction, performance feedback, and opportunities for progression.
* Build and maintain effective working relationships with consultants, clinical teams, and other departments.
* Collaborate with hospital leadership to deliver key clinical, operational, and commercial initiatives.
* Deputise for the DOCS/CSM in their absence and represent the department at relevant meetings and forums