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Customer Relationship Management Manager, chelmsford
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EU work permit required:
Yes
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Job Views:
2
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
We're Hiring: CRM Manager
Are you a CRM pro with a knack for storytelling, automation, and turning clicks into loyal customers? Yorkshire Dental Suite- one of the UK’s most innovative dental brands is looking for a full-time, office-based CRM Manager to join us at our Leeds HQ.
We're growing fast and need a strategic thinker with hands-on HubSpot experience who can lead our CRM efforts, engage our audience, and help turn first-time patients into lifelong brand advocates.
What You’ll Be Doing:
* Own our end-to-end CRM strategy using HubSpot- email marketing, segmentation, automation, and lifecycle journeys.
* Write engaging, on-brand emails that educate, convert, and delight.
* Build smart, data-driven workflows that guide customers from first enquiry to long-term retention.
* Partner with our marketing, sales, and design teams to keep CRM activity aligned with campaigns.
* Report on CRM performance (opens, CTR, conversions, retention) and optimise for real results.
* Manage list hygiene, segmentation, and testing to ensure timely, relevant comms.
* Stay on top of CRM best practices and compliance (GDPR included).
* Add value to campaign ideation and bring the voice of the patient into everything we do.
What You’ll Bring:
* Experience in a CRM or Email Marketing Manager role- ideally in a B2C or high-growth environment.
* HubSpot expertise- confident building automations, segmenting lists, and digging into dashboards.
* Strong copywriting chops- you know how to write copy that gets clicks and builds trust.
* A head for strategy and a love of data- comfortable using metrics to make smart decisions.
* Brilliant organisation and time management- you can juggle multiple projects and keep your cool.
* A collaborative attitude and a passion for customer experience.
* Marketing or communications background
What You’ll Get:
* A leading role in one of our most powerful marketing channels.
* The opportunity to help shape the future of CRM at Yorkshire Dental Suite.
* A creative, supportive, and fast-paced working environment.
* Career growth opportunities- including building out a CRM team.
If you're ready to take ownership of a high-impact channel and bring world-class CRM strategy to one of the UK’s most exciting dental brands, we want to hear from you.
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