Head of Services Job ID 234381 Posted 20-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland Title: Head of Services Reporting to: Workplace Experience Director Location UK Job Purpose: The head of services role is a senior subject matter expert for cleaning and associated services and be responsible for providing specialised knowledge and expertise for all cleaning operations and solutions with a focus on driving efficient, compliant and best in class service provision while upskilling our people. Subject Matter Expert: Serve as a subject matter expert in cleaning protocols, providing guidance and expertise to internal stakeholders both in sales and operational roles Protocol Development: Develop and implement effective cleaning protocols to ensure high-quality service delivery from our supply chain and ensuring best in market delivery solutions Master Class Delivery: Design and deliver master class style training modules to educate internal stakeholders on best practices in cleaning and related technologies Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure seamless service delivery and optimal pricing for CBRE clients Client-Based Team Collaboration: Collaborate closely with client-based teams to understand their needs and develop tailored cleaning solutions. On-Demand Cleaning Solutions: Develop and implement on-demand cleaning solutions leveraging where applicable AI, robotics, and other technologies to drive efficiency and innovation Client Tender and Presentation: Deliver high-impact client tender and presentation, effectively communicating the value proposition and solution to clients, and support securing new business and growing existing relationships. Primary Point of Contact: Serve as the primary point of contact for all cleaning-related matters within the division, providing expert guidance and support. Accurately track and report time spent support for other divisions activities, ensuring timely charging for services rendered. Experience & Qualifications -Proven track record within integrated facilities management model -Provide support and guidance on sub services such as Pest and Landscaping and washroom services. -Minimum of 8 years of experience in the cleaning industry with 5 in a senior role -In-depth knowledge of cleaning best practices and regulations -Strong leadership and communication skills -BICs LTP Train the Trainer (Desired) -Strong Presentation Skills for client tender and conference presentations -Proficiency in using Microsoft software and AI support tech, Co Pilot, Ellis AI -Member of BICS (Desired) -Business process mapping, improvement and testing -Business, data and system analysis and management. Working Requirements -Ability to work flexible hours, including evenings, travel, and overnight stays, while effectively managing time to maintain work-life balance. -Willingness to travel to various sites as required across UK CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)