Summary
You will report to the General Manager and work primarily onsite at our Heybridge site with occasional site work required. You may be required to work at other locations as directed by your manager or the needs of the business. You have no direct line management responsibilities. You will be required to train, mentor and support colleagues on a day-to-day basis and as directed by your manager.
Duties
Your duties will include the following:
* Provide extensive administration support to the sales team.
* Processing orders, scheduling meetings, demonstrations and appointments.
* Prepare sales materials, quotations, presentations and sales reports.
* Maintain the CRM database by updating client information, tracking interactions and ensuring data accuracy to support lead management and customer communication.
* Assist with lead generation and qualification by researching potential clients, monitoring competitor activity and summarising incoming enquiries for the sales team.
* Address customer enquiries via phone and email.
* Campaign coordination – help plan and execute marketing campaigns across various channels, including social media, email and online advertising.
* Content creation – Assist with the production of marketing materials, such as website content, brochures, social media posts and email newsletters.
* Social Media Management – Monitor and engage with social media platforms by scheduling content, responding to comments and tracking performance metrics.
* Event Planning – Support the organisation of events, demonstrations and trade shows by handling logistics and coordinating materials.
* Analytics and reporting – Compile reports on marketing campaign performance, sales metrics and marketing trends to inform strategic decisions.
* Comply with all Company policies, procedures and training requirements.
* Comply with all Health & Safety policies, procedures and working practices.
* Undertake additional tasks and duties as deemed necessary by your manager or by the needs of the business.
Person Specification
Essential:
* Proficiency in CRM Software (e.g. ZenSell, Salesforce).
* Exceptional verbal and written communication skills to interact effectively with colleagues and customers.
* Strong organisational skills and excellent attention to detail to manage multiple projects and deadlines.
* A flexible and proactive approach to work.
* A strong team player who can collaborate effectively across departments.
Desirable:
* Experience in a sales support, marketing assistant or administration role.
* Experience with Microsoft Office Suite and data entry.
* A customer centric approach to resolving issues and ensuring customer satisfaction.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Work Location: In person