Overview
Customer Sales Advisor - Remote (UK Mainland Only) — Salary: £24,500 plus average bonus earning potential of £7,800 per annum; Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday; Location: Remote (UK Mainland Only); Start date: 17th November 2025.
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we\'re recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (5 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm).
As a Customer Sales Advisor in our Retentions team, you\'ll be the first port of call for customers who are renewing or cancelling their plans. Day-to-day, you\'ll build rapport with customers, get to know their individual needs and put their interests first and use your sales and communication skills to upsell products.
Responsibilities
The responsibilities include being the first point of contact for retention-related inquiries, understanding customer needs, and applying sales skills to upsell relevant products where appropriate.
Qualifications
* 1 years continuous and targeted sales experience within the last 3 years
* A driven mindset with strong customer service and sales skills with a love for hitting targets
* Great communication skills - you\'re at ease building rapport, listening to customers and demonstrating empathy when needed
Benefits
* 33 days\' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
* Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
* Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
* Pension scheme - Matched employer contributions up to 5% of basic salary
* Life assurance - Employer funded cover of 4x basic salary
* Employee assistance programme - Free support for physical & mental health, financial assistance and more
Immediate interviews available.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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