Description Job Title: Housing Strategy Officer Salary: £45,624 - £52,038 per annum Grade: F Contract Type: Permanent Working Hours: 37 hours per week About the Department Thurrock Council’s Housing Service is committed to delivering high-quality, accessible, and customer-focused housing solutions. We ensure compliance with regulatory consumer standards while continuously improving service delivery and resident satisfaction. About the Role As a Housing Strategy Officer, you will: Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives. Use performance analysis, best practices, and benchmarking data to identify and implement service improvements. Develop and implement mechanisms for resident feedback to improve service accessibility and responsiveness. Assist in the investigation of complaints, ensuring that lessons learned are integrated and best practices consistently applied. Monitor and support the delivery of service plans, improvement strategies, audit recommendations, and inspection findings. Support housing teams in achieving their objectives and maintaining business continuity plans. Produce reports, briefings, and bulletins for a range of audiences. Maintain an in-depth understanding of all Housing service operations to drive ongoing service improvement initiatives. What We’re Looking For We’re looking for someone who has: Experience in housing strategy, service improvement, and regulatory compliance. Strong analytical skills to interpret performance data, identify trends, and inform decision-making. Excellent communication and stakeholder engagement skills to work effectively with residents, teams, and external partners. Knowledge of housing regulations, consumer standards, and best practices in service delivery. Ability to manage multiple priorities, implement action plans, and monitor service performance. DBS Check: A DBS Check is not required for this post. Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: Generous annual leave entitlement Local Government Pension Scheme Flexible and hybrid working opportunities (where applicable) Ongoing training and professional development Employee assistance programme and wellbeing support Staff discounts and local offers A supportive and inclusive working environment Important Dates Closing Date (Redeployment Only): 23rd April 2026 Closing Date (Internal & External): 4th May 2026 Interview Date: 20th May 2026 Additional Information If you have any questions about the role or interview process, please contact: Robyn Riseborough – Housing Strategy Manager RRiseborough@thurrock.gov.uk To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document)