Please note: This role is only suitable for applicants aged 18 and over.
Do you want to make a real difference?
At Oxfam, we sell items, build a better world, transform pre‑loved treasures into resources that empower communities worldwide.
As a volunteer shop lead, you will open and close the shop, supervise other volunteers, allocate tasks to team members and support the management team in task management. You will also help with stock selection and pricing, customer service at the till, visual merchandising, and online shop listings.
Why Oxfam is the perfect opportunity for you:
* Be a Second‑hand Superhero – help create exciting collections – retail therapy with a purpose.
* Increase your skills – build valuable retail experience such as supervising a team, customer service, and teamwork.
* Find your community – meet like‑minded people who share your passion for a fairer world.
* Flexibility – we offer flexible volunteering options; a few hours a week can make a big difference.
What you will be doing
* Open, run and close the shop.
* Ensure the shop is ready to trade or cashing up at the end of trade.
* Allocate tasks to volunteer team members.
* Select, sort and price donated stock.
* Chat with customers and give outstanding service at the till.
* Research valuable and vintage stock.
* Visual merchandising – create eye‑catching window and in‑store displays.
* Photograph and list items for the online shop.
* Occasionally lift boxes (health and safety training provided).
The skills you need
* Reliable and punctual for volunteering.
* No prior experience required – full training and support will be provided.
* Enjoy working as part of a team and collaborating effectively.
* Confident communicator with strong customer service skills.
What's in it for you
* Some lunch and travel costs paid (speak to the Manager first to understand what is covered).
* Access to training and development.
* Grow confidence and meet new people.
* Flexible volunteering schedules that fit your lifestyle.
* Free confidential support by the Retail Trust.
* Possible references for future employers.
Disclaimer
We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.
Where you will be based
Shop – Lincoln, Lincolnshire, LN5 7DQ, United Kingdom
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