About the Employer
Bradley Haynes Law is a trusted, community focused firm of solicitors based in Worcester, providing clear, professional legal advice for both businesses and individuals. Their services span commercial law, property, family matters, immigration, wills and probate, dispute resolution, and more, with an emphasis on approachability, expertise, and supporting the local community.
Apprenticeship
Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online on TDM's Virtual Learning Platform.
You will have a designated mentor in the workplace to support your learning and at the end of the programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge modules will include:
* Digital Technologies
* Data Management and Information Systems
* Security
* Applications Technicians
Overview
Are you techsavvy and ready to make an impact? Become our Digital Support Champion and help us maximise our case management system, AI tools like Copilot, and our wider digital applications & systems. Play a key role in boosting efficiency and shaping modern, innovative ways of working.
Join us as a Level 3 Digital Support Apprentice and play a key role in driving digital excellence across our organisation.
In this role, you will:
Become a digital champion, helping colleagues get the best from our systems and tools
Troubleshoot technical issues and provide clear, confident support
Enhance the use of our internal case management system to improve efficiency
Support the rollout of new technologies, including AI platforms such as Copilot and ChatGPT
Help introduce structured, effective approaches to digital adoption and learning
Contribute to building a more digitally confident and capable workforce
You will be working 35 hours per week, Monday to Friday.
Requirements
Knowledge & interest in emerging digital technologies
Strong digital and IT troubleshooting skills
Confident supporting users with software, systems, and devices
Good understanding of Microsoft 365 and cloud-based tools
Awareness & interest of emerging AI tools such as Microsoft Copilot
Clear and effective communication with users at all levels
Logical problemsolving and analytical thinking
Ability to follow processes and document issues accurately
Well organised, professional, dependable, and able to prioritise workload
Eager to learn, develop, and adapt to new technologies
Minimum of 4 X GCSEs grades 9-4 (A-C) including English and Mathematics would be preferred
After this apprenticeship
Opportunity to build a career within a successful professional organisation. Consideration will be given to progression onto a higher-level or degree Apprenticeship programme for the right candidate.
Job Types: Full-time, Apprenticeship
Pay: £18,200.00 per year
Work Location: In person