Data Administrator
Permanent role, £26,227.50 per annum, 37.5 hours per week, Mon‑Fri 9‑5pm, 50% office based, Gateshead / Hybrid.
Op FORTITUDE is a pathway to support veterans in the UK with their housing. The Op FORTITUDE Pathway Team creates links between the veterans at risk of or experiencing homelessness and the organisations that can provide them with the support they need.
We are looking for a Data Administrator who will work collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation.
Responsibilities
* Support the delivery of the referral management service by providing comprehensive data administration.
* Assist the National and Service Manager with data quality control, identifying missing customer data to analyse trends and performance.
* Understand software capabilities and design/run weekly, monthly and quarterly reports for internal and external stakeholders.
* Identify areas for improvement in data protection and management within the service.
* Support new starters with their Customer Management System setup and training.
* Support the Service Manager in understanding system improvements to enhance service efficiency; liaise with external parties requesting data and advise on deliverability and timelines.
* Act as the subject matter expert for software packages, including Inform and the Customer Management System.
* Conduct quality audits on data and identify necessary improvements.
* Compile information and prepare documentation for the Op Fortitude Team.
* Contribute to continuous improvement of processes and procedures.
* Ensure data requirements are met at all times in accordance with contractual obligations.
* Perform basic administration tasks such as booking travel and accommodation, liaising with external organisations, and designing and collating surveys.
Qualifications
* High attention to detail to ensure data accuracy and integrity.
* Competent and accurate administrative and IT skills.
* Experience using a Customer Management System.
* Ability to analyse data and present it in various formats.
* Ability to organise tasks and plan accordingly.
* Team player with a caring, flexible, resilient, can‑do attitude.
* Ability to use initiative and make confident decisions.
* Understanding of the veteran sector.
* Personal lived experience of serving in the forces or of homelessness (desirable).
Benefits
* 25 days holidays plus bank holidays (pro rata).
* Flexible working options available.
* Investment in learning, personal development and technology.
* A wide range of benefits.
Diversity and Inclusion
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
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