Location: IN Guwahati, AS, IN
Areas of Work: Sales & Marketing
Job Id: 14756
Customer Service
* Review of Order Cycle Time (OCT) for delivery of material to Customers (Dealers, Project Sites etc.) based on orders received at Warehouse and as per defined benchmark
* Review with customers and sales team on regular basis for identification and resolution on material service related issues
* Support to other businesses like Home Improvement in terms of material storage and delivery
Warehouse Management
* Monitor and improve the productivity of CFA Manpower deployed at Warehouse
* Conduct stock verification as per defined frequency and take measures to control stock variances
* Maintain documents and legal agreements related to Warehouse operations
* Implement and ensure usage of Transport Management System to improve customer service parameters, timely Review and rationalization of route plans
Warehouse and Office Infrastructure
* Assess infrastructure requirements at the warehouse and sales offices and accordingly propose the capex projects
* Execution of Capex Projects as per project implementation schedule
Overheads
* Assist and provide inputs to Regional Commercial team on the proposals for annual overheads budget
* Monitor and ensure freight cost per ton (CPT) and other overheads are within the budgeted limits
Vendor Payments
* Process the vendor payments as per the defined payment terms
* Monitor and ensure no pending payments, open goods receipts and open advances at each vendor level
* Coordinate with Vendors for outstanding closure and quarterly balance confirmation within the defined timelines
Statutory Compliances and Audits
* Track and ensure timely renewal of statutory licenses applicable for warehouse and office operations
* Updation of compliances in statutory portal (GRC) as per the due dates
* Initiate corrective and preventive actions for identified statutory non-compliances
* Participate and support with relevant documents during audits like ISO, 5S, Internal Audit
Safety
* Monitor safety parameters and conduct safety audits as per schedule to provide safe working environment at warehouses and office premises
Reports
* Prepare and circulate monthly reports on various parameters in a timely manner
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