Delivery Manager - Infrastructure & Digital Workplace | Outside IR35 | London | Hybrid Delivery Manager needed for a leading specialty insurance client in London. My client is continuing their technology transformation journey and require a highly experienced and skilled Delivery Manager. They seek a delivery driven technology leader with a strong background in infrastructure and end user technology. You will specialise in turning complex operational requirements into real, ready to run services. This is an opportunity to significantly influence a business critical technology transformation, bringing structure, momentum, and operational efficiency to a high visibility portfolio. You'll be embedded in a modernisation programme that is reshaping how end-user services are delivered globally. *The successful candidate will come from a high paced, dynamic financial services environment and will have a history of delivering to similar customers. This is a hybrid role and require 3x per week in the London office. Role: You'll take ownership of a broad portfolio of initiatives within End-User Technology Services, ensuring solutions are delivered end-to-end from planning and execution through to a fully operational, supportable service. This is a hands-on delivery role requiring pace, structure, and strong control across multiple workstreams. Delivery Leadership Drive and own delivery across a multi-stream Digital Workplace portfolio. Convert strategic outcomes into structured delivery plans with milestones, dependencies, and measurable outputs. Maintain delivery control Operational / Service Ownership Ensure every initiative is fully prepared for live operations with clear acceptance criteria. Oversee service onboarding, support frameworks, SLAs, runbooks, documentation, and training. Guarantee a smooth transition into BAU with stable, scalable, supportable services. Promote strong service ownership and operational governance. Lead transformation across key pillars, including: ITSM maturity Including incident, problem, change management Device and endpoint management (builds, patching, monitoring, vulnerability). Automation and self-service enablement. Access models, RBAC, and secure onboarding processes. Global support models and supplier integrations. Governance & Reporting Establish clear, efficient delivery governance with transparent reporting. Communicate RAG status, milestones, risks, decisions, and dependencies to senior stakeholders. Stakeholder & Supplier Management Act as the single accountable point for delivery across the Digital Workplace Services portfolio. Influence and collaborate with engineering, security, support, compliance, facilities, and supplier teams. Manage vendor deliverables, onboarding, integration, and operational alignment. If you have the relevant experience and knowledge - please submit your profile for an immediate review.