Income Officer
Salary: £36,148 per annum plus an £846 annual car allowance and excellent benefits
Location: Speke, Liverpool - Hybrid working
Hours: 35 hours per week. We are also ‘Happy to Talk Flexible Working’
Contract Type: Permanent
Closing Date: 3 September 2025
Recruitment Date: 19 September 2025
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
As an Income Officer, you will ensure prompt, comprehensive and effective outcomes in income collection, recovery of rent arrears and other debts (including leasehold and low-cost home ownership) for current and former SLH tenants. You will ensure customer accounts are well managed in accordance with policy and procedure, providing advice and guidance to customers in relation to welfare benefits and signpost to money advise services when required.
For further information, please review the job description within the recruitment pack attached below.
Who are we looking for?
The successful candidate will have a good standard of secondary education (including English and Maths GCSE Grade C/4 or above), and hold or be willing to work towards a professional qualification within Housing. You will have proven experience working with a range of diverse customers within a social housing environment, delivering excellent customer service, with strong knowledge of welfare benefits such as Housing Benefit and Universal credit. This role is an excellent opportunity for a great team player with outstanding communication and interpersonal skills who wants to make a real difference to South Liverpool.
For further information, please review the person specification within the recruitment pack attached below.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process.
All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form, this should be a minimum of 200 words and should outline your suitability for the role based on the criteria listed in the person specification.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.
Further information
For further information about this exciting opportunity please download the recruitment pack at the bottom of this page