Job Overview
40 hours per week, 5 days out of 7, annual salary £28,000 – £30,000. Sodexo rewards and benefits.
Responsibilities
* Maintain excellent client and customer relationships through regular communication and service reviews.
* Support continuous professional development and attend required training, meetings, and performance reviews.
* Act as Duty Manager, providing holiday and weekend cover when required.
* Ensure high standards across catering, retail, and service operations in line with KPIs and service agreements.
* Drive continuous improvement, promotional activity, and business growth opportunities.
* Monitor budgets, commercial performance, and contribute to achieving site objectives.
* Ensure compliance with health & safety, food safety, security, and operational procedures.
* Respond effectively to incidents, complaints, and operational issues, escalating where necessary.
* Work collaboratively with department managers to coordinate site-wide operations and service delivery.
* Promote employee engagement, maintain professional standards, and support a positive team culture.
Qualifications
* Essential: Experience working in a management role within the Soft FM service industry.
* Strong leadership and people‑management skills, including recruitment, training, performance management, and employee relations.
* Excellent verbal and written communication, interpersonal, and numerical skills.
* Good knowledge of health & safety and food safety regulations.
* Ability to make independent decisions and work proactively within a team environment.
* Competent in Microsoft Office (Word, Excel, Outlook).
* Strong attention to detail with a commitment to maintaining high standards.
* Ability to analyse problems, identify opportunities, and implement effective solutions.
* Desirable: Experience working within a military environment.
* Previous experience managing in a similar operational role.
* Health & Safety qualification such as IOSH Managing Safely.
* Knowledge of Soft FM services including catering, hospitality, retail, and cleaning operations.
* Proven experience managing client relationships within a contract environment.
* Demonstrated success leading, managing, and developing teams.
Benefits
* Mental health & wellbeing support.
* Employee Assistance Programme for personal, legal, and financial advice.
* 24/7 virtual GP & lifestyle rewards.
* Discounts for you & family.
* Financial tools & retirement plan.
* Cycle to Work.
#J-18808-Ljbffr