Location: St. Albans, AL4
Salary: £40,000
Working Hours: Monday- Friday (Hybrid)
Job Code: MJ2254
Customer Experience Executive (Hybrid)
An exciting role awaits within a renowned company, established nearly 40 years ago and employing over 3000 people nationwide. This position is perfect for someone who thrives on enhancing customer experiences and driving positive change.
Imagine working in a dynamic environment where your contributions directly impact customer satisfaction and business growth. Reporting directly to the Commercial Director, this role is pivotal in shaping the customer journey, working closely with sales, retention, and customer service teams.
This hybrid role offers the flexibility of working two days in the office and three days from home.
Seize this chance to make a meaningful impact and grow within a supportive and forward-thinking company. Apply now and take the next step in your career journey!
Key responsibilities include:
* Implementing a high-performance culture prioritising customer experience, including developing training programs and setting clear performance metrics
* Identifying improvement areas in the customer journey by gathering and analysing customer feedback, and liaising with relevant departments for solutions
* Refining processes to boost efficiency and growth through continuous monitoring, evaluation, and optimization of operations
* Strengthening customer relationships by developing tailored engagement strategies and personalized communication plans
* Managing a part-time Customer Service Executive, including delegating tasks, providing support and feedback, and ensuring alignment with overall customer service goals
The ideal candidate will possess:
* Strong analytical skills with the ability to interpret data
* High IT literacy
* Excellent communication abilities
* Goal-oriented mindset
* Experience in customer-focused environments
* Demonstrated previous experience in change management
This role comes with extensive benefits. You can look forward to:
* 28 days of holiday, including bank holidays
* Hybrid Working
* An additional day off for your birthday
* An online Wellbeing platform to promote health and balance
* A paid volunteering day annually to support a cause close to your heart
* Free access to an extensive E-Learning Platform with over 40 courses to support your career growth
* Company events
* On-site parking
***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available