Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity as arisen for an Administrator Apprentice to join the Thurrock Healthy Families 0-19 service. This is 18 month fixed term contract. We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognized apprenticeship qualification.
The post holder will support the Health Visiting Team with all administrative duties under supervision.
Learn how to support the team by maintaining service information systems, data bases and other recording tools, which may include the Clinical reporting Systems, Excel and other systems, by ensuring that all data recorded is accurate and reported in a timely manner.
To understand how to organise and administer events as requested.
Collate information for reports and research documents
Main duties of the job
• Learn how to deliver a client-focused service which promotes good customer care and reduces barriers to communication.
• Demonstrate and maintain positive and effective working relationships.
• Understand and ensure that correct procedures are followed regarding the storing and maintaining of data.
• Learn how to maintain efficient administrative systems by creating, maintaining, filing, archiving data.
• Identify how to transfer and locate missing notes and action as requested by staff.
• Understand the importance of confidentiality and ensure data is maintained at all times.
• Learn how to type correspondence, agendas, minutes, papers and reports as required by line manager.
• Identify how to produce and compile system generated letters with minor amendments as requested.
• Understand and demonstrate the importance of highlighting any operational concerns regarding administrative systems that may need reviewing.
• Distribute satisfaction questionnaires and audits as instructed.
• Open and sort post, fax and photocopy as required.
• Cover other teams/services, where necessary, which may require working on other sites.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary with a minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
Qualifications
Essential criteria
1. Level 1 standard of literacy and numeracy
2. Must meet minimum requirements of the training provider for access to the apprenticeship programme
3. Interest in working in the sector willing to complete the apprenticeship training
Knowledge
Essential criteria
4. Experience and knowledge of IT packages eg word, excel, MS teams, Outlook, Power point
5. Motivation to learn new skills
Skills/Ability
Essential criteria
6. Organised and able to work in a busy team
7. Good verbal and written communication skills in a customer focussed environment
8. Able to complete allocated work within agreed timescales
9. To be able to travel effectively throughout the Trust
Experience
Essential criteria
10. Knowledge and Awareness of data protection/Ability to escalate concerns
11. Interest in maintaining efficient administrative systems
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
12. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
13. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
14. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
15. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.