Join Dee Set – the UK's leading provider of end-to-end retail solutions – as an Account Manager.
If you're a relationship-builder, a commercial thinker, and thrive in a fast-paced environment, we'd love to meet you. We're committed to your growth, offering personalised development plans, continuous learning opportunities, and clear pathways for career progression.
Purpose of your role:
* Build and nurture strong, long-term relationships with both new and existing customers, becoming a trusted partner in their success.
* Drive profitable growth by expanding existing business and identifying strategic opportunities to unlock new revenue streams.
* Champion customer satisfaction, ensuring needs are not only met but exceeded through proactive service and tailored solutions.
Key Objectives:
* Manage and grow a portfolio of accounts with both major national retailers and their suppliers.
* Provide recommendations for continuous process improvement in response to changing customer requirements.
* Monitor and deliver financial KPIs including sales and profitability targets.
* Build deep client relationships through collaboration and trust.
* Lead on planning, briefing, and reporting for client activity.
Responsibilities of the role:
* Craft and deliver insight-led strategies that resonate with customer needs and drive value.
* Submit accurate, timely quotations and follow through proactively to convert opportunities into activity.
* Ensure full visibility and financial accountability by tracking customer briefs from booking to invoicing using established processes.
* Spot opportunities for operational improvement and actively support the implementation of more efficient ways of working.
* Seek, welcome, and act on feedback to continuously improve both individual and team performance.
* Provide regular reports on the status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, and other opportunities.
* Adhere to all systems, procedures, and methods in line with Dee Set operating standards.
Skills/Experience Required:
* Exceptional communicator with proven ability to influence, negotiate, and build consensus across diverse stakeholders.
* Active listener who is highly customer-focused and thrives in a consultative, collaborative account management environment.
* Skilled at building trust and lasting relationships, with a natural ability to connect and engage with clients at all levels.
* Proactive and driven, with a strong “can-do” attitude and resilience to deliver high-quality outcomes on time.
* Commercially astute, with a deep understanding of customer needs and the ability to develop tailored, results-oriented solutions.
* Financially literate, confident managing budgets and delivering against performance and profitability targets.
* Experience working with or within major retailers and/or a background in account management would be beneficial.
* Strong written, verbal, and analytical skills, with the confidence to present data, insights, and proposals to both internal and senior retail stakeholders.
What's On Offer:
* 37.5 hours a week: Monday to Friday.
* Field-based role with the requirement of traveling to our Stoke-On-Trent Head Office and our customers' offices in Harrogate on a weekly basis.
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