About the Role As a Legal Liaison Assistant in our debt recovery department, you will play a pivotal role in supporting our team to ensure the efficient management of caseloads and the seamless execution of legal processes. Your responsibilities will include providing guidance on case matters, addressing client queries, and maintaining high standards of performance.
Key Responsibilities
Assist our clients in navigating the civil litigation process, ensuring their claims progress efficiently from raising the Claim to enforcement.
Ensure you follow legal processes and track cases accurately, escalating urgent matters to the Head of Department.
Collaborate with external solicitors to ensure effective claim handling.
Ensure all client queries are addressed promptly, professionally, and in alignment with company policies and client needs.
Working collaboratively with clients to find the best possible solutions
Skills & Experience Required
Paralegal or debt recovery claims handler with a minimum of 12 months or equivalent, demonstrable experience in a legal environment and/or recoveries, is essential.
Strong knowledge of debt recovery proceedings or the civil procedure rules.
Ability to work to deadlines in a busy environment.
Proactive problem-solving skills and the ability to use initiative.
Skilled negotiator with excellent client care and communication abilities.
Ensuring compliance with protocols
Exceptional organisational and time management skills, with the ability to work under pressure and meet strict deadlines.
Strong interpersonal and IT skills, with attention to detail and a commercial mindset.
Have high levels of client care communication skills both written and verbal and be confident in handling calls.
Use initiative and be a proactive team player.
At ACT, we promote an inclusive and equal-opportunity workplace. We are committed to treating all candidates fairly and selecting the best talent based on merit and suitability for the role.
Job Type : Full-time
Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Health & wellbeing programme
Life insurance
Sick pay
Schedule:
~ Monday to Friday
Ability to commute/relocate:
~ Harrow, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
~ Civil litigation / Debt recovery: minimum 1 year required
Work Location: In person