Operational Support Officer (HMCTS) - Sunderland
Temporary assignment until March 2027.
Full time – Monday to Friday, 37 hours per week.
Pay – £12.86 per hour.
Sunderland county court.
Are you organised, detail-oriented, and committed to delivering excellent customer service? We're looking for a dedicated Operational Support Officer to join a busy team in Sunderland, supporting HMCTS operations and ensuring smooth court processes.
What you'll be doing:
* Undertake all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
* Provide users and stakeholders with clear guidance and support via face‑to‑face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
* Use HMCTS service scripts and knowledge articles to direct users to relevant services and information.
* Support users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as required.
* Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and respond promptly to safety concerns.
* Process work in line with standard operating procedures to meet performance targets and maintain service standards.
* Manage case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handle jury service tasks such as selection, deferrals, reassignments, and attendance tracking, including processing expenses and court fees.
* Assist with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
* Provide judicial support through diary management and administrative assistance.
* Support enforcement activities, including financial assessments and fine collection, and produce basic reports.
* Contribute to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong organisational and administrative skills.
* Excellent communication skills, with the ability to support users with diverse needs.
* Ability to follow procedures accurately and work effectively under pressure.
* Good IT skills, including data entry and document management.
* A proactive approach to safety and risk management.
* Experience in a customer service or administrative role is desirable.
* Knowledge of court or legal processes is a plus but not essential.
Location: Sunderland.
Equality & Diversity Statement
We are an equal opportunity employer. We support the Armed Forces Covenant and guarantee interviews for veterans and spouses/partners of military personnel who meet the essential criteria. We also provide accommodation for candidates with disabilities.
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