As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. Getting the extra mile and offering them financial support that might even change their lives will build a great relationship, add that personal touch, and make them feel that TSB is the only bank for them.
Qualifications
* Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
* Have a flair for understanding what customers need and the best way to support them with their current and future goals.
* Ability to help answer questions and sort out problems.
* Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
* Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.
* Ability to commute to other branch locations, with a journey from home to work of up to 1.25 hours or approximately 25 miles considered reasonable by TSB.
Compensation and Benefits
* Base salary of £24,700 from day one.
* Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
* Variable Pay Award (5%/£1,235 on target) based on company performance.
* Company pension with TSB contributing up to 13%.
* 25 days holidays (plus bank holidays).
* Private Healthcare.
Inclusion
Inclusion matters at TSB. We want everyone to feel at home whatever their background. Diverse teams help us deliver Money Confidence for everyone, every day. TSB is a Disability Confident Leader. If you meet the minimum criteria, we will ensure you are considered. We will adjust the process to accommodate any needed adjustments.
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