\
Health Care Support Worker\
Employer: The Confederation, Hillingdon CIC – a not‑for‑profit community interest company working with General Practice and other healthcare providers to deliver excellent clinical services and support GP practices across London.
About the role: A Healthcare Support Worker will work within a multi‑professional team in a GP setting, providing support, care and treatment to patients under the guidelines and protocols identified for the role.
Primary Responsibilities
* Supports health promotion and prevention activities across the PCN, including smoking cessation, weight management and lifestyle interventions.
* Plays a key role in vaccination and immunisation programmes within the PCN.
* Works within a Multi‑Disciplinary Team to support patients with long‑term conditions and health inequalities.
* Provides clinical support to registered nurses and other healthcare professionals within the PCN.
* Delivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives.
* Records vital signs – blood pressure, height and weight.
* Performs ECGs and phlebotomy.
* Assists with chronic disease monitoring.
* Conducts health checks.
* Assists GPs and nurses with minor procedures.
* Updates patient records and ensures accurate documentation.
Personal / Professional Development
* Must hold a care certificate or be working towards one.
* Participates in an annual individual performance review and maintains a record of personal and professional development.
* Demonstrates self‑motivation, adaptability and takes ownership of learning.
* Keeps the lead GP informed of any concerns regarding role requirements and professional development needs.
* Respects professional boundaries and acts appropriately when limits are reached.
Quality
* Maintains quality within the practice and alerts team members to quality and risk issues.
* Follows practice protocols, assesses own performance and takes accountability under supervision.
* Contributes to team effectiveness by reflecting on activities and suggesting improvements.
* Manages own time, workload and resources effectively.
Contribution to the Implementation of Services
* Applies Practice policies, standards and guidance.
* Discusses with team members how policies, standards and guidelines affect own work.
* Participates in audits where appropriate.
Health and Safety / Risk Management
* Promotes and maintains health, safety and security for self and others in accordance with the Practice Health & Safety Policy.
* Uses personal security systems and manages risks in work activities.
* Utilises training to update knowledge and skills and follows infection control procedures.
* Reports potential risks and complies with local Health & Safety policies.
* Complies with the Data Protection Act (1984) and the Access to Health Records Act (1990).
Equality and Diversity
* Co‑operates with all equality and diversity policies, treating all individuals fairly regardless of gender, ethnicity, age, disability, sexual orientation, religion, etc.
* Respects privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaves in a welcoming, non‑judgmental manner respecting individual circumstances.
Patient Confidentiality
* Respects patient confidentiality and the confidentiality of electronically stored personal data in line with GDPR and the Confederation Information Governance Policy.
* Does not divulge patient information unless sanctioned by a line manager.
* Handles sensitive information with strict confidentiality and discloses only to authorised persons per practice policies.
Communication & Working Relationships
* Communicates effectively with team members, patients, carers and outside agencies.
* Familiar with all communication mediums (email, tasks, telephone, etc.).
* Responds appropriately to alternative communication needs.
* Maintains effective communication pathways with the project team.
Special Working Conditions
* Travels independently between sites (where applicable) and attends meetings hosted by other agencies.
Job Description Agreement
This job description outlines the key tasks and responsibilities and may be amended. All staff may be required to take on additional duties or change existing ones as necessary.
Person Specification
Essential Criteria
* GCSE Grade A to C in English and Maths.
* Has or is willing to work towards a care certificate or equivalent qualification.
* Experience coordinating tasks and liaising with multiple healthcare professionals.
* Experience using technology and digital tools.
* Self‑motivation.
* Adaptability.
* Immunisation status – HEP B / MMR.
Desirable Criteria
* Primary care experience as a Healthcare Assistant, Practice Administrator similar.
* Experience working with NHS or social care professionals.
* Experience using clinical systems such as EMIS.
* Full driver’s licence.
Job Metadata
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industry: Hospitals and Health Care
#J-18808-Ljbffr