Employment Advisor
Location: Southampton, England, United Kingdom
Be part of something great
Maximus is a global organisation specialising in health and employment services that impact millions annually. In the UK we employ about 5,000 people delivering services ranging from assessments and health services to employability programmes and specialist support.
Responsibilities
* Meet personal performance targets and KPIs.
* Manage a caseload of customers using coaching strategies, ensuring they are prepared for interviews and job searching.
* Undertake in‑depth assessments using a variety of tools to understand customers' circumstances and barriers.
* Co‑produce personalised SMART action plans with sequenced interventions and development opportunities.
* Use an integration framework to obtain local specialist support for specific issues (e.g., substance misuse, anger management, debt advice, health and vocational training).
* Identify recruitment needs of employers and undertake tailored pre‑screens and group assessments.
* Co‑produce effective in‑work support plans with participants and employers.
* Participate in continuous improvement activities to ensure excellent customer service.
* Fully comply with company policies including personal data security, safeguarding and health & safety.
* Work from local hubs and community outreach locations to increase service accessibility.
Qualifications
* Customer‑focussed with a strong commitment to customer care.
* Strong team player with a positive and flexible approach.
* Previous experience in a fast‑paced, target‑driven environment.
* Previous experience of delivering services to meet contractual and quality standards.
* Fully IT literate in Microsoft Office 365 and modern digital technologies (Teams, Zoom, Google).
* Strong communicator – ability to listen, question and build relationships.
* Demonstrable creative problem‑solving skills and a positive approach to overcoming barriers.
* Ability to plan and organise workload to meet targets and deadlines.
* Prior experience in a similar role in the Welfare to Work sector is desirable.
* Knowledge of the employability industry and recruitment background desirable.
Salary
£29,400 to £31,700 per annum.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Government Administration
EEO Statement
Maximus is committed to diversity, equity and inclusion throughout the recruitment process. We provide a Disability Confident scheme with guaranteed interview opportunities and support adjustments for applicants with disabilities. All applicants receive fair treatment irrespective of personal characteristic.
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