IT Support EngineerPosition: IT Support Engineer (2nd Line)Location: Bradford, West YorkshireSalary: £25,000 - £28,000 + Excellent BenefitsA longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Bradford, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients’ IT systems and services, managing tickets and requests.What this Position Entails:Project work / infrastructure migrations Customer onboarding projectsCustomer system upgradesIT Security implementationProviding remote 2nd Line IT Support Ticket assessment, management, and resolutionImproving efficiency, processes, documentation, and automationProviding support as escalation point for 1st line teamAiding customer retention and satisfactionKey Skills:Microsoft 365 (inc. Teams, OneDrive, SharePoint)AzureWindows Server 2016 / 2019 / 2022PowerShellWindows 10/11Entra, AD, Group PolicyIntuneBackup and DRNetworking and IT SecurityExcellent customer service skills (MSP experience desirable)Benefits:Vendor certifications fully paid for and study support providedTraining plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.)25 Days holiday, increasing with serviceCompany pool carsWeekly team socials, lunches, and larger company-wide eventsStaff receive the best and latest hardware, and software, for work/personal useIf you believe this is a great match for you, please apply for much more info.IT, Support, MSP, Engineer, Analyst, Systems Administrator, Networking, Help Desk, Service Desk, Windows, Server, Microsoft, Office 365, Azure, Intune, PowerShell, Active Directory, SharePoint, 2nd Line, Second Line, Infrastructure, Project