Job Description
Service Desk AnalystLocation: RushmereDepartment: IT ¦ Pilgrim's EuropeWe're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.What You'll DoProvide first-class IT support across incidents and service requestsManage and prioritise tickets within agreed SLAsResolve issues at first point of contact wherever possibleSupport major incidents and VIP requestsMaintain accurate ticket updates, categorisation and ownershipContribute to service improvements and knowledgebase contentWork closely with wider IT teams to ensure seamless supportWhat You'll BringStrong customer service and communication skillsExperience in an IT or technical support environmentCalm, professional approach in fast-paced situationsAnalytical mindset with strong problem-solving skillsA flexible, positive team-player attitudeIT qualifications or ITIL experience (desirable)TPBN1_UKTJ