User Researcher - Telford Reference Code: -en_GBContract Type: PermanentProfessional Communities: Creative & Design
We are looking to fill a number of mid and senior level user research roles.
As a User Researcher you will work within multidisciplinary teams to deliver high-quality digital services for our public sector client that meet the Government’s Digital by Default Service Standard. You will also have the opportunity to work for other clients in government and the private sector. You will devise and apply appropriate research strategies to generate focused insights to inform service development. You will work closely with designers, business analysts and software developers to turn user research data into actionable insights and user stories that influence product/service direction and prototype development. You will also develop user research strategies, work with project management to devise a research roadmap for the project and support delivery of the research plan, including leading this work where required.
Hybrid working
it will be a blend of Company offices, client sites, and your home. You will be unable to work at home 100% of the time and will be expected to work from a Capgemini office a minimum of 2-days a week, and willing to travel as required by the role.
Sponsorship will not be provided. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
You will help the team understand the value of user research and ensure that they feel a shared ownership of the research output.
Work with Service and Product Managers to devise appropriate research strategies to generate focused insights they need to inform service development.
Develop user recruitment briefs with due consideration for all types of users including those who experience barriers to using your service.
Plan, design and conduct research to test new service ideas (including interviews to probe context and needs, user requirements gathering, early-stage concept and prototype testing, guerrilla research and usability testing sessions).
Design, script and analyse quantitative surveys, manage qualitative / quantitative research projects such as proposition development, visual identity and customer experience mapping.
Help deliver a consistent user experience across a broad range of digital products and services.
Contribute to the continuous development and enhancement of products and services. Mentor junior User Researchers where necessary and participate in the wider user research community, building relationships with other User Researchers and identifying best practices we can adopt.
Human Factors and User Centred Design
• Planning research, creating research plans, segmenting user populations, recruiting representative and valid samples and ensuring recruitment is inclusive.
• Familiar with managing, executing and analysing a range of human-focused research methods, e.g. usability testing, interviews, surveys, workshops
• Review analytical data to identify users’ behaviours and areas of concern
• Acting as a mentor for other User Researchers and well as experience of line managing others.
• Developing design personas
• Experience of research in government contexts
• Working in an agile development environment with designers, Perforance Analysts, business analysts and developers to create new digital products and services
• Exploring hypotheses using methods such as A/B testing
• Recognised expert across UX, and capable of leading research for a programme of work
• Expertise in, or the ability to lead user research projects and activities
• Experience of leading design sessions and integrating diverse perspectives
• Understand the strategic context of your work and how it aligns with broader project goals.
• Consultancy experience and demonstrable experience of opening-up new account spaces
• Multi-disciplinary design skills set
User research related degree, or a related field or equivalent experience.
• Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.