Assistant Resident Services Manager - Bournemouth - £30,000 to £32,000 + discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to an exciting residential Build-to-Rent development in Bournemouth.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will support the Resident Services Manager to engage with the residents and ensure a sense of community is created within the development.
Leasing/Lettings Negotiator experience would be ideal.
Key Responsibilities
* Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
* Responding to rental enquiries, booking in and conducting viewings and agreeing offers
* Completing all applicant vetting
* Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
* Processing offers and completing all tenancy documentation
* Providing weekly statistics on enquiries and producing market analysis on rents
* Negotiating renewal tenancy terms and processing the relevant documentation
* Provide first class customer service to residents
* Organising and running tenant services via third parties and in house
* Ensuring up to date resident communication via various channels including social media
* Seeking special offers and discounts for residents from local businesses
* Creating a community feel through communication, events and innovations
* To act as first point of call for residents to report maintenance issues
* Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
* Carrying out regular inspections of communal areas and apartments
* Organising minor works between tenancies to maintain first class presentation of apartments
* Completing check in and check out reports; determining deposit returns
* Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
* Previous BTR/Lettings/Property Management experience required
* Candidate with strong leasing experience would be ideal
* Strong Customer Service background
* Ability to think on their feet and make considered decisions with a common-sense approach
* Outgoing, warm and friendly personality with a positive attitude
* Organised, meticulous and tenacious
* Excellent written and spoken communication
* IT literate and Social Media savvy
* Strong financial management skills
Working Hours: Monday to Friday 9am to 6pm site based
Salary: £30,000 to £32,000 plus discretionary bonus
For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472
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