Key Duties & Responsibilities:
Our Customer Service Administrators play a key role in our client interface and our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams. This will require being able to navigate our planning system and customer relationship management systems to find information and provide prompt responses to clients queries which will include the investigation and resolution of complaints. You will be required to interact with senior managers as well as with over 1,800 customer sites. You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered and investigating discrepancies.
This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particular for those interested in working in the customer service and planning functions.
Hours of work:
Approximately 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 16:30) and 2 late shifts (10:...