About Servaada, a Wipro company:
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key.
Delivering an industry leading level of customer service and continually finding innovative solutions to improve our operational efficiency and customer experience whilst proactively and effectively identifying and managing any risks that arise.
As part of the overall Servicing commitment, Payment Services provide support for all payment processing, including product withdrawal, direct debit management and full execution of the SIPP payroll.
Operating under CASS rules, we work closely with Compliance and our Investment and Customer Service colleagues to ensure robust reconciliation controls are in place for all asset and cash activity during the investment life cycle within all our products. This is a key control and function in a heavily regulated environment, helping to ensure we deliver on one of the FCA’s key principles - arranging adequate protection for our clients’.
Join us as a Payment Services Executive and you will experience collaboration with other teams across our business to ensure service excellence, manage queries through to resolution and execute daily processes to achieve our goals. And don’t worry, we will provide full training, so you will be up to speed in no time.
Skills, Qualifications and Experience:
A great communicator and even better listener, you will be more than happy speaking to a range of people on the phone. Liaising with colleagues in other teams and responding to external queries via secure message. Quick to learn, absorbing new information and keeping up with changes comes easily to you.
And whether you are working alone or as part of a team, you will always go above and beyond to do what’s right for the customer. You will also:
* Have experience of providing great customer service. If you have experience of working in banking or payroll within finance services before, even better (although not essential)
* Experience of working in a regulated environment, more specifically CASS (not essential)
* Be an excellent communicator
* Have strong numerical skills
Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to
* Must act with integrity
* Must act with due skill, care and diligence
* Must be open and cooperative with the FCA and other regulators
* Must pay due regard to the interests of customers and treat them fairly
* Must observe proper standards of market conduct
Equal Opportunities:
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.