A successful and busy company are looking for a Customer Service Administrator to join their company based in Elstree on a part time basis with hours that would fit around school hours.
Hours: 9.30am to 2.30am = 22 ½ hours per week
You will be joining a team of supportive, upbeat and hard-working colleagues, where you will take on extra responsibility as you grow and develop within the role.
What’s in it for you?
* Salary: £26.5k pro rata (£15,900)
* Annual performance bonus
* 25 days holiday
* Free onsite parking
* Pension
* Fantastic training programme
* Great supportive, friendly team
* Hours: Monday–Friday 9am-5pm (30m lunch break)
Key responsibilities:
* Providing excellent customer service.
* Handling telephone calls, emails, faxes, letters, and subsequent timely responses.
* Processing price and availability checks along with composing quotations.
* Processing sales orders, returns, dispatches, invoices, and further admin duties.
* Handling invoice queries and customer complaints.
* Inventory and supply chain support – stock analysis, reporting, ordering and backorder management.
* To support warehouse operations as needed.
* Dealing with all customers – distribution and direct sales channels.
* Imports and exports – administration and customs clearance.
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What the client are looking for:
* Previous customer service experience
* Highly motivated with a positive, can-do, and flexible attitude.
* Customer-centric approach – a genuine passion for providing excellent customer service and a commitment to exceeding expectations.
* Excellent communication, both verbal and written.
* Team Player: A collaborative spirit, willing to support colleagues and other departments to achieve collective goals.
* Intermediate computer literacy, including experience with spreadsheets.
* Organised and detail-oriented – ability to manage multiple tasks, prioritise workload effectively, and ensuring accuracy in all administrative processes, along with the ability to work under pressure.
* Car driver is required due to the location