What youll do at work To deliver frontline customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS To employ a high standard of customer care in all customer contacts, internal and external To provide administrative support as required This post is subject to a basic DBS clearance Principal Duties and Responsibilities: To deliver frontline customer services effectively over all our multimedia channels. These include telephone, e-mail, web, text phone and SMS To employ a high standard of customer care in all customer contacts, internal and external To provide administrative support as required In particular to: Handle all multimedia queries, and resolve them promptly in a helpful, respectful and courteous manner Providing a tailored service for our diverse customer base Interpret repair queries and respond within set guidelines including instructions to contractors Tenant arrears sending standard letters as generated by Orchard in accordance with Income management policy Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay Deal with lettings queries as appropriate for the LA region To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to date To contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services Promptly refer calls that cannot be dealt with to the appropriate member of staff. Maintain regular and effective liaison with group-based staff To undertake administrative duties as requested. Examples would include word processing, data input, post, photocopying, faxing and stationery management The start date for this role is negotiable depending on individual circumstances. Where youll work Memorial House Whitwick Business Park Coalville Leicestershire LE67 4JP