Job Description
Reporting into the Customer Solutions Manager, the Commercial Coordinator will ensure accurate and compliant sales pricing across all systems by maintaining rate cards with robust version control and audit trails.
The role focuses on preventing revenue leakage, reducing customer queries, and driving continuous improvement in pricing processes and governance, whilst ensuring clear communication to all stakeholders.
This role is critical to protecting working capital and supporting healthy cash flow by ensuring timely, accurate billing and preventing pricing-related disputes.
Working hours: Monday to Friday, 40 hour week.
Key Duties of a Commercial Coordinator:
1. Configure, maintain and update rate cards for transport and warehouse services, ensuring strict version control and audit trail.
2. Ensure all pricing methodologies are applied consistently in accordance with agreed structure
3. Collaborate with the Finance Operations Centre, IT, Operations, Commercial and, if required, customers to ensure seamless billing.
4. Troubleshoot and resolve rate-related/billing queries.
5. Monitor the Interfaces between the pricing engine and S/4Hana.
6. Monitor revenue impacts of rate card changes
7. Reduce customer queries by ensuring accurate pricing data and clear communication of changes.
8. Monitor billing for new and existing customers to ensure rate cards are generating the correct output. Perform invoice-to-rate-card reconciliation and resolve discrepancies proactively.
9. Prevent revenue leakage by accurately implementing customer contracts through precise rate card configuration, ensuring full alignment with agreed commercial terms.
10. Subject Matter Expert - Provide training and guidance to colleagues as required, in addition to ensuring processes are documented, to allow for smooth knowledge transfer.
11. Drive continuous improvement through automation, process standardisation, and stakeholder training Ensuring efficiency, accuracy, and compliance with company policies.
12. Provide support to internal and external audits.
Qualifications
13. Detailed knowledge of the billing engine within the WMS/TMS
14. Previous experience of Company specific rate card maintenance essential
15. Strong analytical skills with attention to detail
16. Advanced Excel skills (LOOKUPs, IFs) and data validation expertise.
17. Effective communicator with a strong focus on business partnering
18. Ability to interpret and apply commercial agreements to operational systems
19. Strong organisational and time management skills, able to manage multiple priorities
20. Problem-solving, continuous improvement mindset with a proactive approach to identifying and resolving issues.
21. Experience in logistics, warehousing, or transport sector preferred.
Additional Information
As part of our drive to make Fowler Welch a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
22. Annual Leave – 33 days inclusive of the bank holidays.
23. Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4.5% employee and 6% employer.
24. Life Assurance - x4 your annual salary.
25. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
26. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
27. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
28. Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!