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To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.
Key Responsibilities
Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability
Conduct Care Professional support visits and ongoing competencies
Create, update, and audit client care plans and support with digital care planning
Handle client enquiries, consultations, and manage the care journey
Maintain accurate records using Home Instead’s systems and People Planner
Coordinate and conduct Care Professional and client introductions
Build and maintain positive relationships with clients, families, and healthcare professionals
Mentor and support Care Professionals
Maintain regular contact with both clients and Care Professionals
Participate in the on-call rota
Carry out client visits as required
Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities
Job Description
Job Purpose
To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.
Key Responsibilities
* Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability
* Conduct Care Professional support visits and ongoing competencies
* Create, update, and audit client care plans and support with digital care planning
* Handle client enquiries, consultations, and manage the care journey
* Maintain accurate records using Home Instead’s systems and People Planner
* Coordinate and conduct Care Professional and client introductions
* Build and maintain positive relationships with clients, families, and healthcare professionals
* Mentor and support Care Professionals
* Maintain regular contact with both clients and Care Professionals
* Participate in the on-call rota
* Carry out client visits as required
* Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities
Qualifications
Essential Criteria
* NVQ Level 3 in Health & Social Care or willingness to work towards it
* Previous experience in the care sector delivering a wide range of personal care services
* Supervisory experience working with MAR charts and medication administration
* Strong understanding of relevant health and social care legislation and regulations
* Excellent communication and relationship-building skills
* Confident using care management technology and supporting others in its use
* Strong IT skills including Microsoft Office or Google Suite, and virtual platforms
* Full UK driving licence and access to a vehicle
* Organised, adaptable, and committed to delivering exceptional service
* Ability to maintain confidentiality and adhere to current data protection standards
Additional Information
What We’re Looking For
We’re seeking someone who is:
* Driven to achieve results and maintain high quality
* Adaptable to change and responsive in a fast-paced environment
* Customer-focused and passionate about care
* A confident influencer and effective communicator
* A team player who thrives on collaboration
* Eager to learn and embody the values of Home Instead
Why Join Home Instead?
* Be part of an award-winning organisation known for quality care
* Work in a supportive and friendly team environment
* Competitive salary and opportunities for progression
* The chance to truly make a difference in the lives of others
Ready to take the next step in your care career? Apply today and help us continue delivering care that changes lives.
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